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Sharing our TCC Philosophy with our Customers and the Community
Please join the NORPAC staff for an introduction to our Total Customer Commitment process. Allow us to walk you through the results we have achieved for our customers, our employees and our organization. Experience a unique opportunity to explore a process that will undoubtedly help you deal with many of today’s challenges in the workplace.
Over the past ten years, because of continued demand, we have conducted four-hour seminars about our Total Customer Commitment process. These sessions have grown in popularity by customer word-of-mouth, which has filtered into the community at large. We enjoy providing the framework and some of the tools that have proven successful for NORPAC. Our aim is to assist our customers and other businesses in the community with ideas and the motivation to improve their own customer service processes.
The B.C. Centre for Quality asked our President, Dave Wall, to profile our process during their 2003 conference. It was so acclaimed, that they asked him back as their Keynote Speaker for 2004. We have now established a forum for “exchange of best practices”, with the BCCQ.
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